Andrew G. Knaster andy@knaster.info
Recent Experience On contract to the Bureau of the Census Suitland, MD August 2008 to present ICS-NETT 1951 Kidwell Dr. Vienna, VA 22182 Senior Systems Analyst Respond quickly and accurately to stakeholder needs in a rapidly changing Agile environment using Feature Driven Development Refactor existing use cases Write new use cases Write feature sets Establish a system for requirements management using DOORS Administer and use Rally for managing user stories and work product status Work directly with Content Management team to establish a work process for the production, management, and distribution of Requirements Team work products Work directly with Quality Assurance to team develop a process for test case to requirements traceability using Mercury Develop subject matter expertise in Census operations and processes Research existing documentation to create business rules and requirements Collaborate with development, testing, business intelligence, user interface, training, and database teams for the production of an enterprise-wide application Develop and document work processes to standardize the activities of the requirements team
On contract to the Department of Veterans Affairs, Veterans Health Administration, Silver Spring, MD: June 2007 to September 2008 7 Delta, Inc. (March 2008 to August 2008) 2832 Cairncross Terrace Silver Spring, MD 20906 Advanced Technology Services, Inc. (November 2007 to March 2008) 7915 Jones Branch Drive McLean, VA 22102 Webworks Design Company (June 2007 to November 2007) 8370 Court Avenue, Suite B-1 Ellicott City, MD 21043 Senior Requirements Analyst Work with projects throughout the entire SDLC Analyze existing requirements artifacts to determine past stakeholder needs Work with current stakeholders to elicit current stakeholder needs Create projects in RequisitePro to record stakeholder requests, features, use cases, and to maintain traceability between them Produce business analysis artifacts to include vision and scope, use cases, supplemental specifications, and business models Mentor other analysts in the use of RequisitePro Prepare and deliver stakeholder presentations Work with project managers on project plans Build use case models and logical data models using Visio and Rational Rose Collaborate with user experience team for producing wireframes Conduct stakeholder meetings Perform project management activities Travel to customer sites to promote projects prior to their delivery Conduct change management using Rational ClearQuest Interface with development team to ensure that written requirements are accurately translated into code Viatech, Inc. 615 Hope Road Building 3A Eatontown, NJ 07724 On contract to the United States Department of Agriculture, Farm Services Agency, Washington, DC: December 2005 to May 2007 Senior Analyst Gather the requirements of complex business processes from stakeholders as part of the business modeling and requirements disciplines Using information gathered from the stakeholders, produce various artifacts to include use-case specifications, software requirements specifications, business glossaries, supplemental requirements specifications, screen specifications, wireframes, and vision and scope documents Developed RUP-compliant custom templates for the previously listed artifacts As lead analyst for RUP/SDLC operations, responsible to ensure business analysis artifacts are compliant with published standards and best practices Mentor other business analysts in the application of the RUP and SDLC and the use of the Rational Enterprise Suite Serve as lead for bringing Viatech�s operations into compliance with CMMI Level 2 Identify key use-case flows to quality assurance staff to ensure that sufficient test scenarios are generated to stress all aspects of developed applications Reverse-engineer documentation from existing applications through analysis of end-user documentation, interviewing subject-matter experts, and application use Support configuration management activities be ensuring requirements artifacts are synchronized with current software releases Interface with database analysis, application development, and quality assurance staff to ensure consistent transitions and the maintenance of traceability Produce UML models to support project-related artifacts Prepare and deliver presentations to stakeholders to inform them of project progress and convey upcoming activities Focus Technology Consulting 1355 Piccard Drive, Suite 460 Rockville, MD 20850 On contract to Institutional Shareholder Services: September 2005 to December 2005 Senior Business and Systems Analyst Liaise with systems, project management and business development staff members to assist in the development, testing, and deployment of a primary, web-based internal application Develop applications using XML, XSL, HTML, schemas, DTDs, and CSS Perform gap analysis of business data to ensure smooth introduction of new data structures DynaNet Corporation 5501 Twin Knolls Road, Suite 102 Columbia, MD 21045 On contract to The Office of the Public Defender, State of Maryland (OPD) from February 2005 to September 2005 Business and Systems Analyst Facilitate the integration of all District and Division offices into the OPD�s case management product, ProLaw Serve as the subject matter expert on ProLaw and TrackIT! (the OPD�s customer service management suite) Write or rewrite all major business processes related to the use of ProLaw Conduct business and systems analysis with the internal customers to determine their specific needs and formulate solutions to meet those needs Manage projects with multiple deliverables Serve as a primary resource for formulating solutions to a wide variety of business needs Develop MS SQL based solutions for data analysis and reporting Travel to various offices around the state to gather requirements, nurture partnerships, and develop solutions with direct input from the field staff Focus Technology Consulting 1355 Piccard Drive, Suite 460 Rockville, MD 20850 On contract to Register.com from August 2004 through February 2005 Business and Systems Analyst Liaise with QA, operations, marketing, site engineering, and programming staff members to assist in the coordinated design, development, testing and deployment of business critical applications Performed �forensic requirements analysis� on current systems with incomplete or insufficient documentation.� This involved researching existing documentation and correspondence as well as conducting interviews with stakeholders to discover application flows and interactions so current applications would have proper documentation and future application scope could be determined Gathering requirements and performing business analysis for their new electronic commerce project Re-write and maintain the functional specifications (consisting of use-cases, activity diagrams, and sequence diagrams) for their retail path, customer account management, customer service, billing service, and enterprise resource planning systems Responsible for taking internal customer requirements, translating them into functional specifications, and conveying them to the development staff Assist in the management of the project change request process Migrate existing functional specifications from an internal CVS repository to an extranet based repository Prepare software release documentation EULER HERMES American Credit Indemnity 800 Red Brook Boulevard, Owings Mills, MD 21117 April 2000 to August 2004 Senior Webmaster Manage web applications through the entire systems development lifecycle End to end analysis and development of Internet, extranet and intranet applications utilizing various technological solutions such as IIS, Windows 2000, MS SQL Server 2000, MS Index Server, and ColdFusion Model databases by creating entity-relationship diagrams and reverse engineering them through a CASE tool Writing terms of reference, project plans, technical specifications, training materials, and policies and procedures manuals Interview internal clients to determine their needs and identify best-fit solutions Identify, compare, and recommend COTS solutions for varied business problems Perform telemetric analysis of visitor data Participate in activities to improve search engine placement Write SQL stored procedures to allow for web to database connectivity � Senior Programmer Maintain and improve the corporate customer service web site that provides policy service to over 60% of all policy holders Migrate web sites to new design standards Configure and maintain web servers Develop user interfaces for B2C products Improve processes used to create, transmit and consume XML messages Write SQL stored procedures to allow for web to database connectivity Deliver presentations of web based technologies to clients and prospective clients Model and document work processes Build and implement product test plans Education Credits towards Master of Science, Computer Information Systems: University of Phoenix; 2003-2005, GPA 3.95 Post-Graduate Studies (Credits toward D.S.Min.): Northland Baptist Bible College, 1993-1994 G.P.A. 3.83 Master of Arts: Central Seminary, Minneapolis, MN; January 1990 to May 1994, Major Biblical Studies G.P.A. 3.33 Bachelor of Arts: Rutgers University, Newark, NJ; September 1979 to January 1984, Major Psychology and Sociology (National Honors in Psychology) G.P.A. 3.011 ROTC Commission (U.S. Army): Seton Hall University, South Orange, NJ; September 1981 to May 1983, Major Military Science Other Information Active Public Trust Clearance (SF-85a) Microsoft Certified Professional